I am a front desk clerk at a sister La Quinta close by. Just want to commend Grace for her kind voice when answering the phone when I called to ask if there was a secure wifi with a password in this hotel. Her voice made me feel listened to and safe. I also notice the extensive detail Jason uses to make everyone who writes a review feel valued. I look forward to staying with you guys soon. From the reviews I’m reading a big congratulations to the sanitation officers working hard towards making every room a clean and comfortable place to stay. Respect to the breakfast attendant and laundry expert who are the ones behind the scenes making our hotels great! Thank you Grace for your kind voice, Jason for your wonderful writing skills, sanitation officers, breakfast and laundry experts- All of you guys are AWESOME!!!!
Fun hotel to stay in- multiple floors. Room felt modern and quite clean. The mirror was a smart mirror- touch it and a light came on. Breakfast was great! Pool was freezing was the only low point. (It’s also only a mile from Dude Perfect Headquarters!)
Someone had been smoking in the room I was in. No remote for the T.V. and I was locked out if my room 2 days before I was to check out. Front desk employee was not very friendly. I told her someone had smoked in my room and she handed me air freshener. I called and told her there wasn't a remote in my room, she replied "well, if you want one, you have to come and get it!". It was also like pulling teeth to get extra coffee for my room. And I think people live there. While I am trying to sleep (had to get up at 3:30 am everyday), they were being loud below my window outside of the pool area. UPDATE: BECAUSE THE MANAGER SARCASTICALLY REPLIED. The front desk clerk was unable to change my room because they hotel had no vacancies to do so. I said I was locked out 2 days before I was due to leave, I didn't say I was locked out for 2 days. I had to go downstairs and get a new card. And, WOW, on the reply from this manager. Salty much?! No wonder the front desk clerk had the attitude she did. She gets it from her manager. UPDATE TO MY UPDATE: Once again a nasty response from the general manager. This time I just contacted Wyndam's corporate offices about being harassed just because I left an honest review. I screen shot our conversation and will share it with them. Bless those who leave an honest review. This manager can't handle it without brow beating the person who left it. That is it and all I have to say about the subject. I will follow up with Wyndham with any further communications.
give 5 stars to the hotel, it's fantastic staff, cleanliness and rooms and amenities. I gave 3 stars only because I am disabled and would highly recommend this hotel to a healthy person. I booked over the phone and asked for a handicap room asked for a room as close to elevator as possible and was told all handicap rooms where right off elevator, I walk with a cane but very slow and short distance. The young lady at check-in was very nice and gave me help on restaurants that deliver. The room was halfway down the hall. The tension on the door closer was so strong it almost knocked me down with cane or rollator. I hadn't looked in bathroom when the lady at the desk called to check on me, I asked if this was a handicap room and she said yes. The bathroom was nice but had a low toilet, no grab bars and nowhere to put them as nothing was even close to toilet. Great walk in shower , again no grab bars or chair. Ok I haven't been in a hotel in 4 years, Thanksgiving stay was a test. I don't use grab bars at home but in a new environment it would have been less stressful. My main concern was going to be the bed. It again was comfortable but mattress had no edge support and when you as a disabled person uses hands to push up your hand would sink ,half way in the mattress. First night I spent a lot of time in the floor, someone left alarm on at 4 am so down in the floor I go. 2nd night I piled pillows on couch, practiced getting up, no problem. Then in the morning after my second night of 4 hr. Sleep. Down I went. After exhausting myself I called desk and let them know I might have to call paramedic to help me up unless they could help. A young man came in and gave me a hand up. Again employee was great. I don't know if they think this is a handicap room or they made a mistake. The bed was my concern and definitely not the hotels fault. Again this was a test for me and have been wanting to travel but I see now I can't because of beds. I recommend this hotel highly and it's kind employees. If you are someone that needs bars for assistance you better verify that's what you are getting. The room description online and under my stay on the app. described a true handicap room.
This hotel was okay for an overnight stay, but I wouldn't recommend it for any longer than that. Although the room itself was clean, the hall floors desperately needed vacuuming. When we first walked into our room it smelled like someone took a massive you-know-what in the bathroom...it was horrible. That definitely didn't give off a good first impression.
